A Conversational First™ experience
Forget chatbots. Do away with traditional websites.
We have taken the digital conversational experience to the next level. We call this Conversational First™.
Putting the customer in control
Buying and dealing with insurance is a chore for most customers. Confusing for some, downright frustrating for others but for all drivers, a necessity.
There is a better way.
Pipr’s conversational interface empowers the customer to take control of the conversation.
It’s intuitive, user-friendly and on-demand 24/7.
No forms, no waiting for a reply. The future is all about instant tailored conversations, providing more informed decisions and being proactive and helpful. Instantly.
And customers actually enjoy it!
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Shahid
The online chat function was very easy to use and stepped me through each stage of the online quote process effortlessly. A hassle free and very efficient process, pretty impressive.
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Keith
I was delighted with the easy questions and reply format it made a very enjoyable experience rather going back and forth.
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Sylvia
A little worried about doing it online, not so good with technology, but this was so simple and by far the cheapest I was quoted. Will definitely recommend to family and friends.
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Jacky
Easy to follow allowed to ask any questions during process and answered quickly. excellent service
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Husni
Amazing how responsive and easy this was. Even easier than talking to a person!
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Nigel
Easy to open policy online, understand questions, could ask anything and progress at own speed. Price was great also, documents arrived as promised
Every journey is personal
Unlike traditional websites and old-style chatbots that follow fixed pre-planned conversational journeys, our conversational interface assists the customer throughout the journey they decide to take.
Tailored journeys
The customer journey adapts during the conversation to provide each customer with the tailored support they need, guiding customers to make better informed decisions.
Helpful support
It ensures too that all core policy considerations are covered in a way that best suits the customer, even providing prompts in certain instances to ensure they get the right cover for them.
No two conversations are the same.
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Fully regulatory compliant
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Recognises vulnerable customers
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No 2 journeys the same
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Always-on learning feedback loop
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Trained with 20,000 customers
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90%+ containment
Trained and proven with over 2 million customer interactions
Compliant and Consumer Duty ready
We know regulatory compliance is a prerequisite. We’ve been there.
Pipr has been designed to provide accurate information that meets regulatory standards out-of-the-box, ensuring that our customers receive the information they need without any legal or compliance issues.
Designed to support vulnerable customers
Ensuring we support vulnerable customers is of paramount importance to us.
Pipr is able to identify possible vulnerability and adapt accordingly, from providing enhanced explanations to handing over to a Customer Agent for that extra bit of individual support.
Deep insurance knowledge
We set out to build a multi-layered knowledge base for Pipr’s conversational interface to use that far surpasses anything else in the market.
And we have.
Insurance native LLM and NLU
Our unique knowledge database, by having multiple layers of information available, means Pipr can quickly and efficiently provide accurate responses to customers, regardless of the complexity of the question.
